Privacy Policy

Effective date: May 10, 2025

Solvendra-studio ("we", "our", or "us") operates the website www.solvendra.com and the online game Solvendra (collectively referred to as the "Service").

This Privacy Policy explains how we collect, use, and protect your information when you access or use our Service. By accessing or using Solvendra, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following types of data:

1.1 Personal Information

  • Email address
  • Username
  • IP address
  • In-game identifiers and activity
  • Payment-related information (via third-party processors)

1.2 Automatically Collected Information

When you use the Service, we may automatically collect:

  • Device and browser type
  • Pages visited and session duration
  • Crash logs and error reports
  • Referrer URLs

2. How We Use Your Information

  • Operate, maintain, and improve the Service
  • Manage user accounts and authentication
  • Provide customer support
  • Enforce terms, prevent fraud, and ensure security
  • Analyze usage and performance through analytics
  • Process In-Game Purchases via trusted third parties

3. In-Game Purchases and Payment Processing

  • Solvendra may offer virtual goods for purchase using real currency ("In-Game Purchases"). All payments are processed by third-party services such as Stripe or PayPal. You agree to their terms when making a purchase.
  • Purchases are final and non-refundable.
  • Chargebacks or disputes may result in account suspension or termination.
  • We do not store your full payment details (e.g., credit card numbers).

4. Virtual Goods and Economy

Virtual items in Solvendra have no real-world monetary value and cannot be exchanged for actual currency or goods outside the game. We reserve the right to:

  • Adjust prices or availability of virtual items
  • Investigate and suspend accounts involved in fraudulent transactions

5. Cookies and Tracking Technologies

Solvendra uses cookies and similar technologies to:

  • Keep you logged in
  • Track session data and site behavior
  • Measure and improve marketing efforts

You can manage cookie preferences through your browser settings, but disabling cookies may affect certain features of the Service.

6. Analytics and Third-Party Services

We use services like Google Analytics to understand user behavior and improve our Service. These tools may collect data such as:

  • Device information
  • Geographic location
  • Time on site
  • Page views

Data collected by third-party analytics providers is subject to their own privacy policies.

7. Data Sharing and Disclosure

  • We do not sell your personal information.
  • We may share your information with:
    • Service providers (e.g., payment processors, email delivery services)
    • Legal authorities, if required to comply with applicable law or to protect our rights
    • Affiliates or partners under strict confidentiality obligations

8. Data Retention

We retain personal data only as long as necessary for the purposes stated:

  • Account data: kept while your account is active and for up to 12 months after deletion
  • Log and analytics data: stored for up to 24 months
  • Purchase data: stored for legal and tax compliance for up to 7 years

You may request early deletion of your account and associated data by contacting us.

9. Your Data Rights (EEA and Beyond)

If you are located in the European Economic Area (EEA) or another jurisdiction with similar laws, you have rights to:

  • Access, correct, or delete your data
  • Restrict or object to data processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at solvendra@gmail.com. We will respond within 30 days.

10. Children’s Privacy

  • Solvendra is not directed to children under the age of 13, and we do not knowingly collect personal data from them.
  • If we learn that a child has provided us with personal data, we will delete it immediately.
  • If you are a parent or guardian and believe your child has shared personal information, contact us right away.

11. Security

  • We take your privacy seriously and implement reasonable safeguards to protect your data.
  • No system is 100% secure. Please use a strong password and never share your account credentials.

12. External Links

The Service may contain links to third-party websites or services. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before submitting any data.

13. Changes to This Privacy Policy

  • We may update this policy from time to time.
  • The latest version will always be posted on this page with the effective date at the top.
  • Major changes may also be announced via in-game notice or email.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
solvendra@gmail.com